Shipping & Delivery
for returned goods
EU-wide by freight or self-collection in Nuremberg
Two ways to receive your goods
Choose between freight shipping and self-collection when purchasing. Both options are designed for B2B trade and can be selected in the buying process.
EU-wide freight shipping
Have your goods delivered directly to your business address across Europe. We handle the complete logistics, from professional picking to handover to the freight carrier.
Self-collection in Nuremberg
Collect your ordered goods directly from our warehouse in Nuremberg by prior appointment. Ideal for dealers from the region or with their own logistics.
Optimised palletisation for
safe transport
How your goods are packaged
Every pallet is assembled so that the goods remain stable during transport and are protected as well as possible.
Through structured and space-saving palletisation, we use the available loading space efficiently and create the foundation for safe and cost-effective shipping.
How shipping costs are calculated
Freight costs are calculated automatically and are based on:
- Delivery area (postcode zone)
- Number of pallets or loading spaces
- Booked additional services
The exact amount is displayed at checkout before you complete your order.
Combined deliveries
efficient and cost-saving
If you place several orders within approx. 7 days, they are automatically bundled into one delivery.
- Freight costs are charged only once per truck
- Not per individual order
- Better cost control with multiple purchases
Preparation and delivery
Preparation period
Goods are picked after ordering and prepared for shipping or collection.
Appointment scheduling
Delivery and collection are coordinated with the freight carrier or warehouse.
Tracking
After dispatch, you receive an automatic email with tracking number.
Delivery status
Viewable at any time in the customer portal, transparent and in real time.
Complaints
If a delivery does not meet your expectations, please contact us via your customer portal or by email at [email protected]. We will find a solution together.
Frequently asked questions about
Shipping & Delivery
Here you will find some frequently asked questions about shipping and delivery. You can find more answers in our full FAQ section.